Troubleshoot YouTube Mobile Site
Troubleshoot playing videos on mobile browsers
- From your Home screen navigate to Settings > Safari.
- Touch Clear cookies .
- Touch Clear cache .
*For instructions on clearing your browser’s cache and cookies on alternate mobile operating systems, please consult your device’s instruction manual.
If the default browser is not playing videos, download an alternate mobile browser such as Google Chrome.
4. Use a different network
If you are unable to play videos on your 3G/4G network, try connecting to a wifi network to see if you can watch videos. If you can watch videos on a wifi network but not on your wireless network, please contact your wireless provider to determine if there are any service issues in your area.
5. Check for the latest system updates
For optimal performance keep your device updated with the latest system updates. On Android, navigate to Settings > About Phone > System updates and touch Check now. On iOS, navigate to Settings > General > Software Update .
If you are still having issues, please post in the YouTube Mobile and Device forum. To make sure that you get help as quickly as possible, please include the following information in your post:
- My phone’s make (i.e. Motorola):
- My phone’model s (i.e. Droid):
- Wireless carrier:
- this Is happening over 3G/wifi or both?
- When did you first notice this issue?
- What troubleshooting steps have you tried out so far?
You can also contact your device manufacturer for further assistance. Listed below are external support links:
Fix sign in problems for mobile and devices
If you can sign in to YouTube on your desktop computer, but are having problems signing in to YouTube on your device (mobile, Smart TV, game console), select which version of YouTube you’re using from the choices below.
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